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  • (250) 860-8727
  • info@mirrormirrorsalonandspa.ca

Contact Us

Policies

We guarantee to make every effort to ensure your satisfaction with your hair or beauty service. If you are not completely satisfied with your experience at Mirror Mirror for any reason, please contact us within 7 days of your initial appointment. 

We at Mirror Mirror have a No Bullying Policy- Including but not limited to verbal aggression and name calling.

Refunds/ Exchanges

We do not offer refunds for services rendered, without exception, but we would be happy to schedule corrective services free of charge if we are notified within 7 days of your initial appointment. If you were given the desired result but would like something new and other than what was agreed upon, this is considered a new appointment, not a complimentary service.

All unused product can be exchanged for a different product within 7 days of the original purchase with the accompaniment of a receipt.

Cancellations

We have a 24-hour cancellation policy- all missed appointments are subject to a 50% cancellation fee charged on your next appointment. A credit card must be put on file to hold future appointments if there has been any no show or last-minute cancellations prior.